Job Description

The Service Coordinator II (SC II) is a member of the FSP Housing First team. The SCII is a registered mental health professional (AMFT, ACSW, or APCC) who works within their designated scope of practice to assess, treat and house adults experiencing chronic homelessness and serious mental health issues. Services include comprehensive mental health services, targeted case management, medication management, and crisis intervention in a field and office-based setting. The program provides 24/7 on call coverage to clients and family members to provide the highest quality of life in the least restrictive community setting possible.

There are positions available in the San Bernardino city area as well as in the High Desert region.

Key Responsibilities

DUTIES:  Primary duties include, but are not limited to the following:

·     Provides clinical therapeutic and case management services for adults with psychiatric disabilities to assist them in improving their current level of functioning in the community.

·    Outreach and engage to potential members to evaluate for appropriateness and desire for services in jails, hospitals or street settings.

· Completes comprehensive initial and ongoing assessments for diagnosis and evaluation of level of functioning, support network, adequacy of living arrangements, financial status, physical health, level of self-care.

·   Assist clients in identifying needs, setting goals, establishing concrete objectives and developing a Coordinated Care Plan with a set timeframe from enrollment and annually.

·    Ensure member has applied for benefits and health insurance such as GR, SSI, SSDI, MediCAL or Medicare. Complete or assist in that process.

·  Ensure access to local resources, including psychiatric and medical care, housing, rehabilitation programs, drug/alcohol services, socialization activities, providing transportation and accompanying the client when necessary.  Communicate regularly with other treatment providers.

·    Actively outreach clients on caseload who have not been in contact and ensure engagement in services in their home, transitional housing placement or on the streets.

·    Provide needed therapeutic interventions: individual, group and crisis, to address symptoms as defined in the assessment and to improve level of functioning or develop insight to reduce defined distress or stressors.

·     May refer to or conduct support groups and teach classes on topics such as money management, vocational or job coaching, and life skills training.

·    Complete all DBH chart paperwork and maintain documentation according to Medi-Cal standards of practice in Electronic Health Record – Welligent within proscribed timeframes as outlined in SUOS documentation policy. 

·      Meet weekly, monthly and quarterly billing quota as presented by Director of Clinical Services and Program Manager.

·      As time allows or as requested, assist in the daily operations of the program.

·      Attend daily staff meetings, supervision and trainings as requested.

·      Work cooperatively with other Service Coordinators including sharing responsibility for 24 hour on-call coverage.

·      Other duties as assigned.

Skills & Experience

Skills/Abilities: Experience working with individuals with mental health challenges, crisis intervention, understanding and commitment to psychosocial philosophy, strong computer skills, ability to work effectively in an interdisciplinary team. Experience working with individuals experiencing homelessness and familiarity with and dedication to the Housing First, Harm Reduction, and Recovery Oriented service models preferred.

Qualifications: Masters in Counseling, Psychology, or Social Work, licensed-eligible Interns (AMFT, ACSW, APCC) and registered with the CA BBS. Minimum of 2 years of experience working with homeless populations and/or those diagnosed with a mental illness in a community setting desirable. Ability to work as a part of a team is crucial. Knowledge of Microsoft Office is essential. Must have own transportation, and current California driver’s license and insurance.

Step Up utilizes the principles of trauma-informed care and mental health recovery. These principles inform our Core Values of Hope, Wellness, Voice and Choice, Respect, and Collaborative Relationships. As representatives of Step Up, employees agree to adhere to these values in their interactions with members, colleagues, supervisors, and associated community members.