Job Description

New U Therapy Center & Family Services is a one-stop-shop, modern, and innovative mental health clinic that offers all needed services for a person to be well and happy within one place for convenience, quality, and time-saving care and coordination.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Our dedicated providers are committed to serving our patients with the leading highest quality services under one roof for our patient's convenience. We are rapidly expanding and we are looking for highly qualified professionals to join our team and help us in our mission of improving the lives of our clients!

We have a strong team with an amazing family-like culture! We are creative, innovative, and never boring!

Job Responsibilities:

1. Works under Division 2 - Within Departments 4 (Intakes), Departments 5 (Follow-Ups), and Department 6 (IOP/PHP and Ketamine Sales);
2. Responsible for consulting with clients and determining their needs, coordinating client- care services, and working with the care team to evaluate interventions;
3. Provides comprehensive care to clients and clients by developing, monitoring, and evaluating each specific case;
4. Identify clients who need higher levels of care and link them to other services, including but not limited to Psychiatry, Partial Hospitalization Programs, Intensive Outpatient Psychotherapy, and Ketamine Assisted Psychotherapy;
5. Communicate with the client and the client’s primary clinicians to discuss possible care plans and linkage to other services;
6. Monitor and ensure the quality of scheduling and clinician’s schedules;
7. Responsible for receiving and admitting clients and ensuring that the care for their clients is well coordinated;
8. Coordinating admissions and scheduling for higher level programs including but not limited to Intensive Outpatient, Psychotherapy, and Ketamine Assisted Psychotherapy;
9. Utilizes electronic medical records to document and track all case management services and referrals;
10. Guide clients and teams with compassion while demonstrating a complete understanding of healthcare procedures and practices;
11. Facilitate client understanding of health needs while maintaining a high level of respect and confidentiality for the client;
12. Collaborate with clinicians and providers to set up client appointments
13. Follow up with the client and see how the treatment is going after 2-3 days of being admitted
14. Treat clients with empathy and respect and professionally conduct oneself;
15. Comply with organizational guidelines and health care laws and regulations;
16. Develops interdisciplinary management tools by participating in weekly meetings with the supervisor, coordinating information and care requirements;
17. Respects client’s rights by maintaining their confidentiality;
18. Maintains quality service by establishing and enforcing organizational standards;
19. Maintains client care database by entering new information as it becomes available
20. Schedule clients for regular outpatient services, including psychiatry and therapy;
21. Answers all inquiries and explains all the various services offered.
22. Takes and enters all information, including contact and insurance information, into the system
23. Log new client inquiries into the CRM system and update them promptly;
24. Assist assigned clinicians with scheduling inquiries
25. Manages multi-line phone calls.
26. Performs varied administrative and front desk duties for a medical office.
27. Accepting, logging, scanning, and uploading medical records received by the front desk.
28. KPI: Weekly on pending, won, and lost leads with an explanation of each lead.
29. Explain and promote our different mental health services and produce high-conversion
30. Have customer service and sales experience
31. Monitor Administrative Referral Tracker for potential clients
32. Monitor CRM for potential clients
33. Monitor Google Ad list in CRM for potential clients
34. Calls are routed through the facility phone system
32. Verification of Benefits (VOB)
33. Preadmissions Assessments

Responsibilities and/or job duties may vary and change pursuant to the Center’s needs and in
the Center’s sole and absolute discretion.

This position is required to be at both of our office locations below:

• 25000 Avenue Stanford #167, Valencia, CA 91355
• 3812 Sepulveda blvd. #260, Torrance, CA, 90505

Rate: $25 to $26 per hour depending on related experience

Job Qualifications:

• Education: A BA/BS in Social Work or a related field.
• Experience: 3 years of related experience in the medical setting is required
• Psychiatric/Mental Health experience is a plus.
• Have customer service and sales experience
• This position requires traveling to different facilities.

Skills:

• Service orientation – pleasant, congenial, well-mannered, professional
• Excellent written and verbal communication
• Computer skills and proficiency in MS Office Word and Excel, Google Docs, and Gmail
• Good verbal and written communication skills
• Strong analytical thinking and the ability to handle multiple tasks concurrently
• Ability to make routine decisions and determine proper action based on experience within the limits of policy and procedures
• Knowledgeable about health care practices and provide exceptional customer service
• Ability to work effectively with people of diverse cultures, ages, and economic backgrounds
• Excellent customer service
• Compassion and empathy
• Explain and promote our different mental health services and produce high-conversion
• Have customer service and sales experience

What We Offer: 

• 100% Health Insurance and 75% Dental and Vision Insurance for employee coverage only
• Company sponsored Life Insurance Coverage 
• Supplemental AFLAC insurance
• 401K with up to 3% matching to help secure your financial future.  
• Up to two weeks paid vacation and 40 hours paid sick time to promote work-life balance.  
• Six paid holidays per year
• A collaborative, team-oriented work culture that fosters professional growth.  
• Fully equipped, comfortable office space in Torrance, Westlake Village, and Valencia.  
• Opportunities to develop your clinical expertise and grow within a thriving clinic.  
• Team-building and culture-building activities
• Monthly company lunches/events
• Competitive Compensation
• Collaborative and Friendly Work Culture
• Professional development and trainings