Job Description

Full-Time, On-Site | North Hollywood, CA | $120,000-$140,000 + Full Benefits 

Direct patient flow (intakes, admissions, discharges, step-downs) across multiple facilities each offering a different level of care. Facilities range from short-term stay (detox) to longer-term residential; bed management spans 25 at one site to 125 at another.

Key Responsibilities

• Draw from understanding of JCAHO requirements to direct patient flow and bed management
• Direct bed, staff, and resource utilization to ensure facility is operating at maximum capacity
• Understand how to manage a day's workload based on discharges that occurred the night before
• Streamline operations for walk-in inquiries
• Improve admissions intake workflow
• Train intake personnel on information gathering
• Serve as a resource for inquiries by referring out to appropriate providers when we can't meet the need
• Analyze data like holiday, 3-day weekend, and n0-show admissions trends
• Proactively respond to those trends to ensure maximum capacity
• Own incoming and outgoing patient discharge flow
• Collaborate with clinical director and clinical staff
• Work side by side with intake department
• Ensure intake specialists conduct proper clinical assessments (ASAM, ASI, CIWA, COWS, etc.)
• Ensure census goals
• Participate on the Risk Management, Quality Management, and Management Committee
• Submit and close out all CALOMS files on a quarterly basis
• Submit DATAR on a monthly basis

Skills & Experience

Qualifications

• Clinical licensure: LCSW, LMFT, LPCC, PA, RN, LVN, etc
• 3-5 years of experience managing high-volume patient admissions

Knowledge

• (ASAM, ASI, CIWA, COWS, etc.)
• DHCS, LACDPH SAPC, CARF, and JCAHO requirements
• Managed care clinical guidelines
• Standards and criteria for admissions into SUD residential and detoxification programs

Tech

• CRM
• Mitel Phone systems
• Excel and spreadsheets
• Pfleger Residential and Socorro