Client Care Coordinator
- Peace of Mind Wellness & Family Counseling, Inc.
- Admin Assistant
- Santa Ana, CA
- 08/18/2026
- $45,760.00 - $54,080.00 yearly/annualy
- Full-Time
- Urgent
- W-2
- Virtual
Job expired!
Job Description
- Manage intake calls (respond to phone and email inquiries, schedule intake appointments with appropriate therapist or APRN, answer practice -related questions).
- High attention to detail and ability to prioritize various projects independently.
- Ability to handle and provide straight-forward feedback to the administrative team members.
- Be a problem solver and think ahead to ensure any challenges don’t greatly impact progress or outcomes for clients.
- Ability to set goals and develop achievable timelines to hit them.
- Have a growth mindset.
- Other duties may be assigned.
- Passion for working with others (being collaborative) and helping our team members grow and learn.
- Have a 60% conversion rate monthly (contacts converted to confirmed appointments)
- Coordinate with clinicians on filling their schedules.
- Fill clinicians caseloads to POM Policies & Procedures.
- Fill new hire caseloads according to POM Policies & Procedures.
- Provide direction to clinicians and administration teams on best practices for improving scheduling processes.
- Provide metrics to the Administrative Leader on intake stats.
- Ability to identify areas where we need improvement in the client intake process and initiate the improvement measures.
Key Responsibilities
Qualifications
- Prior experience working in mental health settings or acute care environments is highly preferred.
- Align with Peace of Mind Wellness & Family Counseling, Inc.’ mission, vision, and values.
- Knowledge of Peace of Mind Wellness & Family Counseling, Inc. client experience goals and how to achieve client satisfaction.
- Previous experience with schedule management (in mental health field preferred)
- Be able to lead and manage client intake and scheduling.
- Be able to work independently on tasks assigned.
- Have strong written and verbal communication skills and strong interpersonal skills.
- Strong knowledge of medical terminology, CPT coding, ICD coding (ICD-9/ICD-10), and medical records management.
- Experience working with individuals with mental health conditions or co-occurring disorders is essential.
- Proficiency in EMR/EHR systems for documentation and data management.
- Excellent client communication skills; bilingual abilities are a plus to serve diverse populations effectively.
- Demonstrated ability to handle sensitive information while maintaining strict confidentiality in accordance with HIPAA standards.
- Must be punctual in reporting to work.
- Be organized and detail oriented.
- Be a team player.
Join us as a Client Care Coordinator and become an integral part of a compassionate team committed to improving lives through dedicated healthcare support!